Product Designer - Generative AI, AppleCare Digital

Job Summary

Summary Posted: Apr 29, 2025 Weekly Hours: 40 Role Number: 200601032 AppleCare Digital is seeking a Product Designer to help visualize new support experiences using generative AI in our customer-facing support apps. The role will focus on designing AI solutions to improve customer experience, increase issue resolution across support topics, and help achieve business goals as a result. It requires a proficient designer unafraid to dive into the new and transformative potential of AI.

Description

Description As a Product Designer focused on delivering generative AI solutions, you will use your skill and craft in order to build intuitive and relevant user experiences. You will be able to take ambiguous and conceptual scope and work to deliver clear and valuable support solutions. Y ou understand large sophisticated AI capabilities and various stakeholder needs in order to build the highest quality experience. You lead and choose the right design patterns and layout that evolve existing visual systems. You advocate for the user and provide the essential user research in order to help the business truly understand user problems, needs, and opportunities for AI-driven interactions. You can build detailed interaction models, wireframes, prototypes, and design specifications that guide cross-functional product development.

EEO Notice

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .