Internal Communications Content Designer

Overview of the RoleOur global banking client is seeking a strategic and detail-oriented Internal Communications Content Designer to help shape the future of employee-facing digital content. In this role, you'll create clear, engaging, and accessible content that empowers employees to navigate HR services, tools, and programs with ease. You'll work across digital platforms-web, mobile, and digital assistants-to support a seamless self-service experience for a global workforce.This role will play a key part in a large-scale content migration project, involving the audit, assessment, and remediation of approximately 1,000 PDFs and 1,000 articles. You'll lead efforts to ensure content meets editorial standards, is user-focused, and supports intuitive self-service experiences.The BasicsDuration: 12 months, with potential to extend or convert to FTE depending on project volume and business needsHours: Full-time (40 hours/week expected)Locations:Newark, DE (preferred) - 5 days/week onsiteColumbus, OH - 5 days/week onsiteJersey City, NJ - hybrid (3 days onsite/week until 2026, estimated)Start Date: Immediate - content audit is underway; candidate should be ready to jump in quicklySamples/Portfolio: Writing samples or portfolios are required, showcasing self-service technical writing and user-focused language.Top 3 Required Qualifications3-5 years of corporate writing experience, with a focus on self-service technical content, web content, or customer service communicationsExpertise in content design and web writing best practices, including structuring content for clarity, accessibility, and user engagementProven ability to manage end-to-end content workflows, including high-volume content review, stakeholder collaboration, publishing, and performance analysisOther QualificationsDegree in English, Communications, or a related fieldStrong project management skills to support high-cadence migration effortsExperience in content auditing, migration, and remediationFamiliarity with content management systems (ServiceNow strongly preferred)Understanding of information architecture, taxonomy, and content ownershipAbility to collaborate across large, matrixed organizationsExperience in highly regulated environments is a plusKnowledge of HTML and internal communications best practicesInterest or experience in AI tools and large language models (LLMs) to enhance content efficiencySEO knowledge and chatbot training experience are desirableKey ResponsibilitiesLead and execute a content migration project, including audit, inventory, and disposition of legacy contentDevelop new evergreen content for HR topics such as Benefits, Compensation, Career Development, and moreApply content design principles to create intuitive, user-centered digital experiencesCollaborate with product owners, HR leads, change managers, and communications teamsManage the full editorial lifecycle: writing, editing, stakeholder feedback, publishing, and iterationMaintain and update existing content to reflect changes in policy or processUse ServiceNow to publish and manage contentTriage and assign incoming content requests across the HR content teamAnalyze content performance and identify opportunities for improvementReview peer content for clarity, consistency, and adherence to standardsEnsure content is optimized for findability and usability, including SEO and accessibility best practicesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:...**Please do NOT change the email subject line in any way. You must keep the JobID: : LD9-1874117L377 -- in the email subject line for your application to be considered.***Lucy D'Angelo - Senior Recruiter, EnterpriseFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This job was first posted by Creative Circle on 08/14/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2025. CreativeCircle, Inc. All rights reserved.PDN-9fa30482-577d-4996-8aca-f25012730d0d