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locations

PA - Pittsburgh (15222)

PA - Philadelphia

OH - Cleveland

OH - Columbus

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R218033

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Content Designer on PNCs Digital team, you will be based in Pittsburgh, PA, Cleveland, OH, Columbous, OH or Philadelphia, PA

We're looking for a Content Designer to join PNC Bank's digital team. At PNC, you'll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You'll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences.

In this role, you will:

Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your content design skills to an established product

Identify problems and craft creative content solutions that educate and empower users

Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints

Collaborate with research partners and others to test and get feedback on content and experiences

Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews

We think you could be successful if you:

Are a natural collaborator and an excellent communicator

Advocate for users and inspire a culture of design thinking

Can handle multiple projects and deadlines

Believe iteration is the best path to improvement and can adapt quickly to change

Take initiative and act on opportunities for improvement

Have working knowledge of design fundamentals in a digital space

Love language and feel passionate about things like voice, style and grammar

Preferred qualifications:

1-2 years working in UX with foundational understanding of best practices and principles

Experience working on user journeys (happy paths, sad paths, error states, etc.)

An online portfolio, writing samples or published work

Experience in or an understanding of agile development processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

As a part of the digital product development process, create content for digital experiences. Collaborate with experience designers, agile development teams, and core product team members. Deliver an engaging, consistent, and accessible experience to our audiences.

Create content and consult on voice, style, and grammar. Collaborate with other Content Designers and Experience Designers to apply your writing skills to an established product.

Identify problems and craft creative content solutions that educate and empower users.

Socialize & suggest changes to content guidelines that provide consistent language and labeling across a range of touchpoints.

Conduct user research; creating test plans, interview guides, test scripts, and analysis documents.

Shape the role of content in the digital product development process and work alongside product managers for legal, risk, and compliance reviews.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Copywriting and Editing, Creativity, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Group Facilitation, Influencing, Planning: Tactical, Strategic, Product Development Life Cycle, User Experience Design

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $68,000.00 - $119,600.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/17/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at .... Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ... and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About Us

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

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Top Reasons to Join PNC

Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.

Total Rewards

PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.

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