Lead Advertising & Creative Services Manager

Lead Advertising and Creative Services Manager
Job Location: Fully Remote
Job Duration: 5+ Months

Job Description:
Job Summary

• Drive diverse current customer creative campaigns supporting client products.
• Apply strategic creative direction, agency collaboration, and leadership skills.
• Develop and execute innovative campaigns to increase customer loyalty, reduce churn, and drive revenue.
• Manage external agency partners across creative strategy, development, and execution.
• Collaborate with internal business partners to ensure projects are delivered on-time, on-brand, on-budget, and aligned with business goals.

Key Responsibilities

• Primary Point of Contact (POC):
  • Liaise with internal stakeholders and external agency partners.
  • Foster strong cross-functional relationships.
  • Align creative strategy with business objectives and KPIs.
  • Ensure clear communication, accountability, and realistic expectations.
• Campaign Management:
  • Analyze briefs and determine creative tactic requirements.
  • Ensure agency adherence to briefs and expectations.
  • Create, manage, and approve project schedules.
  • Review and approve creative designs and messaging.
  • Present creative options and lead reviews with senior leadership.
  • Consolidate and communicate feedback to agencies.
  • Ensure quality control throughout the project lifecycle.
  • Oversee final delivery within budget and specifications.
• Documentation & Tracking:
  • Archive campaigns and track historical data.
  • Monitor rights expirations and renewals.
  • Document and communicate post-campaign learnings.
• Budget & Process Management:
  • Manage individual project budgets established by SOWs.
  • Proactively resolve campaign issues.
  • Identify and implement process improvements and best practices.

Experience

• Minimum 3 years in advertising, creative services, or marketing project management.
• Proven experience managing external creative agencies from concept to delivery.
• Experience presenting creative work and strategies to senior leadership.
• Ability to manage multiple projects in a fast-paced environment.
• Background in customer retention marketing (loyalty, churn reduction, revenue-driving campaigns).

Education

• Bachelors degree in Marketing, Advertising, Communications, or related field preferred.

Skills

• Strong understanding of creative processes, strategies, and file formats across multiple channels.
• Excellent project management skills with attention to detail and documentation.
• Strong written, verbal, and presentation communication skills.
• Ability to independently resolve project challenges.
• Team player with ability to support colleagues.

Systems Knowledge

• Proficient in MS Office Suite (PowerPoint, Excel).
• Working knowledge of Smartsheets for project tracking.
• Familiarity with Figma for creative review and design collaboration.
• Familiarity with Acquia and SharePoint for creative asset management.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.