Lead Advertising and Creative Services Manager

at Group O in Milan, Illinois, United States Job Description Position Title: Lead Advertising and Creative Services Manager Location: Remote - United States Department: Business Analytics Workplace Type: Fully remote Reporting To: Michael Horan Compensation: $50.00 - $62.50 / hour Lead Advertising and Creative Services Manager Group O is seeking a Lead Advertising and Creative Services Manager with customer retention marketing and Agency experience to drive a diverse set of current customer creative campaigns supporting one of our clients' products. In this role, you will apply strategic creative direction, agency collaboration, and leadership skills to develop and execute innovative campaigns that increase customer loyalty, reduce churn, and drive revenue. You will manage external agency partners through creative strategy, development, and execution of on-platform and on-air tactics while collaborating with internal business partners to ensure all projects are delivered on time, on brand, on budget, and aligned with business goals. Key Responsibilities Serve as the primary POC for internal stakeholders and external agency partners for specified projects, fostering strong cross-functional relationships across various stakeholders to align creative strategy with business objectives and KPIs while setting realistic expectations, ensuring clear communication and accountability Manage end-to-end current customer creative campaigns, including: Analyze briefs and determine creative tactic requirements to kickoff agency Ensure agency adherence to briefs and expectations Create, manage, and approve project schedules, ensuring necessary timing requirements Review/approve creative designs and messaging Articulate well-reasoned creative options during reviews Lead creative presentations to senior leadership with a key understanding of campaign objectives Consolidate and communicate feedback to agencies Ensure quality control throughout the project lifecycle, serving as the final QC point person Oversee final delivery within budget and specifications Maintain project documentation: Archive campaigns and track historical data Monitor rights expirations and renewals Document and communicate post-campaign learnings Manage individual project budgets established by SOWs while proactively resolving campaign issues and identifying and implementing process improvements and best practices to ensure projects are delivered on time and on budget Job Qualifications EXPERIENCE Minimum 3 years of experience in advertising, creative services, or marketing project management Proven experience managing external creative agencies from concept through final delivery Experience presenting creative work and campaign strategies to senior leadership Ability to manage multiple projects simultaneously in a fast-paced and evolving environment Background in customer retention marketing with a focus on loyalty, churn reduction, and revenue-driving campaigns EDUCATION Bachelor's degree in marketing, Advertising, Communications, or related field preferred SKILLS Strong understanding of creative processes, strategies, and file formats across multiple channels Excellent project management skills with strong attention to detail and documentation Excellent wr Equal employment opportunity, including veterans and individuals with disabilities. PI284722436 To view full details and how to apply, please login or create a Job Seeker account