Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals.
Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders.
Content systems: Contribute to developing, maintaining, and enforcing copy guidelines, brand voice and tone, and generative AI guidelines and tools.
User advocacy: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research.
Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines.
Research & Discovery: Conduct/review qualitative and quantitative user research (interviews, surveys, usability testing) to uncover deep user needs and pain points, and perform competitive analysis and market research to identify opportunities and industry trends.
Strategic Planning & Vision: Help to shape the overarching user experience vision and product strategy, ensuring it aligns with the company's business objectives.
Mapping & Concepting: Create foundational UX deliverables like user personas, empathy maps, journey maps, and service blueprints.
Stakeholder Alignment & Advocacy: Act as the bridge between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience.
Experience focused on UX content design and shaping content for multi-disciplinary projects.
Exceptional writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content.
Strong, demonstrated understanding of design thinking and user-centered design methodologies.
Experience collaborating with UX design and research teams to develop and improve user experiences.
Ability to translate complex technical concepts and regulatory requirements into clear, user-friendly language.
Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field.
Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities.
Ability to understand business models, revenue streams, and market dynamics.
Comfort working with data, analytics platforms, and balancing quantitative data with qualitative insights.
Exceptional storytelling, presentation, and negotiation skills to influence stakeholders at all levels.
Deep expertise in design thinking methodologies and workshop facilitation.
Nice to have : Proficiency with Figma (including working with autolayout and components).
- A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
- Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
- Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
- Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace
- Recruiter Call: A brief screening to discuss your experience and initial questions.
- Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member.
- Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills.
- Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises.
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About UsProsper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all! Our Values- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
*All personal loans are made by WebBank.
¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.
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